Customer Experience Administrator

Our client, an established insurance company is seeking to recruit a Customer Experience Administrator to join their growing team. The selected candidate will be responsible to:

Handle customer enquiries through email, telephone, and other communication channels in a professional and timely manner.

Assist customers by providing clear and accurate information about life insurance products and services.

Manage routine policy administration, including new policy setup, policy changes, and cancellations.

Develop a strong understanding of internal systems, processes, and product offerings.

Ensure customer requests and complaints are resolved efficiently and to a high standard.

Accurately record all customer interactions and policy-related transactions.

Work closely with internal teams to resolve customer issues effectively.

Assist with the onboarding and ongoing servicing of clients.

Support initiatives aimed at improving customer service processes.

Ensure all interactions comply with company policies and regulatory requirements.

Requirements

• Maltese and English is a must.
• Strong customer-service mindset with a proactive and solution-focused approach.
• Ability to quickly learn new systems and adapt to changing procedures.
• High level of attention to detail and good organisational skills.
• Competent user of Microsoft Office applications.
• Positive, team-oriented attitude.

Education and Experience

• 1–2 years’ experience in a customer service or administrative role, ideally within insurance or financial services.

Benefits

• Health and Group Life Insurance benefits.
• Occupational Pension Plan.
• Hybrid flexibility.
• Annual discretionary bonus.

Job Reference: IR755