Business Support Manager

Our client is looking for a Business Support Manager to support the GM. The chosen candidate will:

• Assist the GM in executing business strategies and operational plans.
• Prepare monthly, quarterly, and annual reports and presentations for internal use and executive decision-making.
• Monitor key performance indicators (KPIs), recommend improvements, and provide business analytics and insights to the GM and management team.
• Support the GM in implementing and sustaining leadership routines that drive operational excellence.
• Lead ESG (Environmental, Social & Governance) initiatives in collaboration with the Group ESG team.
• Lead and coordinate projects assigned by the GM, including office refurbishments, visual management, digital transformation, and operational excellence.
• Ensure all projects are delivered on time, within scope, and aligned with company objectives.
• Manage relationships with third-party service providers in areas such as recruitment, digitalization, training, business development, and staff welfare.
• Evaluate, onboard, and manage new partners that support business growth and operational efficiency.
• Identify and implement initiatives that enhance employee experience, wellbeing, and productivity.
• Support internal and external communication and collaboration across departments.
• Coordinate internal events, training programs, and employee recognition initiatives.
• Ensure adherence to group communication policies and initiatives.
• Maintain and update the company website, social media platforms, and internal SharePoint site.
• Lead the implementation and maintenance of communication platforms (e.g., Heja) and drive internal and external communication and marketing efforts in collaboration with the Group Communication and Marketing teams.

Requirements

• Supporting procurement or vendor coordination for office and operational needs.
• Ability to manage correspondence, internal communications, document control, and coordinating meetings.
• Ensuring compliance with company procedures and assisting in audits or inspections.
• Excellent organisational, time management, and coordination skills.
• Strong attention to detail and ability to handle multiple priorities.
• Good numerical and reporting skills.
• Effective communication and interpersonal abilities — able to liaise professionally with management, staff, and clients.

Education and Experience

• Preferably qualified at MQF level 6/7 in business management or related field.
• Experience in preparing and consolidating reports, dashboards, and presentations for management review.
• Proven proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook is a must.

Job Reference: TR885