We are seeking a motivated Junior IT Support and Security Analyst to provide frontline technical support across our client's organization. This role supports day-to-day IT operations through a combination of Level 1 IT and Application Support and Information Security responsibilities.
This is an excellent opportunity for an early-career IT professional looking to develop hands-on experience across multiple areas of IT support.
Key Responsibilities:
1. Level 1 IT & Application SU
- Provide on-site and remote technical support for end-user devices, including desktops, laptops, and peripherals
- Act as the first point of contact for IT support requests via the organization’s ticketing system, email, or telephone.
- Escalate complex or unresolved issues to appropriate senior support teams in accordance with established procedures
- Configure, deploy, and maintain end-user hardware and standard operating system images
- Diagnose and resolve hardware, software, and operating system issues
- Perform basic network troubleshooting, including LAN, Wi-Fi, VPN, and printer connectivity issues
- Support user onboarding and offboarding activities, including device provisioning and access requests
- Maintain accurate records of IT assets and support activities
2. Information Security Analyst
- Monitor security alerts and logs from security tools
- Assist in identifying, analyzing, and responding to security incidents
- Support vulnerability scanning and remediation activities
- Help maintain security documentation and incident reports
- Assist with user access management and permission review
Requirements
- Foundational knowledge of Windows and/or macOS operating systems.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Familiarity with productivity platforms such as Microsoft 365 or Google Workspace.
- Demonstrated willingness to learn and continuously develop technical skills.
- Excellent written, and verbal communication skills.
- Exposure to directory services such as Active Directory or Entra ID is a plus.
- Experience using IT ticketing or service management systems is a plus.
Benefits
Education and experience
- Level 5 Diploma in IT Systems Administration or similar preferred.
- Prior work experience in a similar role is considered an asset.
- Experience working withing a finance/banking environment is a plus.
