As an IT Support & Systems Administrator, you will deliver responsive technical support and help maintain a secure, reliable IT environment for our client. In this role, you will provide 1st and 2nd line support, manage Microsoft 365 and endpoints, assist with cloud infrastructure, and collaborate with vendors to strengthen internal IT capabilities and governance.
Responsibilities
- Serve as primary IT support contact, logging, prioritizing, and resolving 1st/2nd-line hardware, software, M365, printing, and connectivity issues.
- Escalate complex or high-risk issues to third-party providers/MSPs, ensuring clear tracking through to resolution.
- Manage user onboarding, offboarding, and role changes
- Administer M365 environments (Exchange Online, Teams, OneDrive, SharePoint) and basic Azure resources under CTO direction.
- Support Windows Server administration, endpoint patch updates, software rollouts, and infrastructure migrations/upgrades.
- Perform initial diagnostics and troubleshoot local LAN, Wi-Fi, VPN, IP/DNS, switch, and firewall issues.
- Assist with physical infrastructure setup for office moves, endpoint refreshes, and printer deployments alongside external vendors.
- Maintain security hygiene by monitoring endpoint protection, enforcing access controls, and assisting with phishing awareness and audit preparation.
- Assist the CTO and internal teams on technology roadmap projects, system testing, and operational updates.
Requirements
- Proven background in IT support, systems administration, or service desk roles, including ticket management, user onboarding/offboarding, MFA, and end-user device deployment.
- administration of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and Windows 10/11 troubleshooting.
- Sound understanding of core networking concepts (LAN/Wi-Fi, IP, DNS, DHCP, VPNs, firewalls) and cybersecurity best practices (access control, patching, phishing prevention, endpoint protection).
- Strong ability to maintain technical documentation, track assets, and liaise with third-party vendors/MSPs.
- Excellent written and verbal communication, strong organization, customer-centric focus, and the ability to work independently or escalate appropriately.
- Hands-on exposure to Windows Server/Active Directory, Azure, Intune, Veeam backups, and IT infrastructure or migration projects.
- Based in Malta with local experience
- Maltese speaking
- Driving license and a car
Benefits
- Mobile allowance
- Over-time
Education and experience
- A qualification in IT, computer systems, networking, systems administration or a related discipline would be preferred.
- Relevant certifications such as Microsoft Fundamentals, Microsoft 365 Certified: Fundamentals, Azure Fundamentals, CompTIA A+, Network+, Security+ or similar would be considered an asset.
- Equivalent practical experience will also be considered.
