IT Support Officer

Our client is looking for a motivated and assertive IT Support Officer to join their team. They are considering junior candidates or candidates with up to 3 years of experience. 

Responsibilities:

• Troubleshooting and resolving hardware and software issues.
• Provide user support by assisting non-technical users in understanding and resolving technical problems.
• Maintain the firm’s IT systems and perform routine maintenance to ensure smooth operation.
• Manage user accounts and access rights, including creating, updating and removing user accounts as necessary.
• Maintain accurate documentation of issues, solutions and processes.
• Liaise with external IT support providers when required.

Requirements

• Strong communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Good problem-solving skills with a patient and methodical approach.
• Ability to work under pressure and manage multiple tasks.

Benefits

• Hybrid working

Education and experience

• 1 - 3 years of experience in a similar role locally.
• Diploma or Degree in a related field