We are looking for an experienced IT Infrastructure professional to join a dynamic IT team supporting enterprise workplace technologies, infrastructure, and end-user services.
This role is responsible for delivering L2 technical support, managing workplace environments, and supporting network and communication infrastructure. You will play a key role in ensuring reliable, secure, and high-performing IT services while acting as a technical escalation point for complex incidents
Key Responsibilities
Lead and coordinate second-line (Level 2) IT support activities.
Act as the escalation point for complex technical issues raised by first-line support teams.
Troubleshoot and resolve incidents within agreed SLAs and operational priorities.
Provide technical mentoring and guidance to support teams.
Own and maintain the end-user workplace environment, ensuring reliability, performance, and usability.
Manage workplace security standards and support compliance requirements.
Oversee IT asset lifecycle management, including device deployment, configuration, upgrades, inventory tracking, and decommissioning.
Support and maintain core IT infrastructure, including LAN, WAN, Wi-Fi, and telephony systems.
Monitor infrastructure performance and proactively identify and resolve issues.
Assist with infrastructure upgrades, deployments, and technology changes in collaboration with wider IT teams.
Maintain accurate technical documentation, procedures, and configuration records.
Promote process standardisation, knowledge sharing, and operational best practices.
Requirements
Around 5 years’ experience in IT support, systems administration, or infrastructure support roles.
Solid knowledge of Microsoft 365, endpoint/device management, networking (LAN/WAN/Wi-Fi), and telephony solutions.
Strong troubleshooting expertise across Windows environments and end-user technologies.
Exposure to scripting or automation technologies is beneficial.
Excellent communication, problem-solving, and customer service skills.
Education and Experience
Diploma /Degree in s related field.
Experience within large corporate or enterprise environments is considered an advantage.
