Konnekt forms part of a consortium handling temporary employment for the European Border and Coast Guard Agency, commonly known as Frontex, based in Warsaw, Poland. The consortium is formed by EMCS, HRK, & Konnekt. By applying for this role, you consent to share your information with the consortium partners.
We are looking for a Poland-based IT Assistant to form part of the interim staff of FRONTEX who will provide support in specific areas.
IT Assistant
IT Assistant in Operations Support Division/Operational Support Systems Unit/Operational System Development and Evolution Sector
- Provide basic support to users of internally developed software applications (helpdesk support);
- Test new functionalities in the software tools developed in-house;
- Extract and provide operational data from in-house software applications;
- Identify and evaluate operational reporting requirements;
- Answer queries and provide support for users of the organisation’s software applications
- Manage user accounts and access to software applications.
- Take part in regular software development planning meetings and related ad-hoc meetings
- Gather and log user feedback from software users;
Essential Requirements
- Successfully completed secondary or higher education, preferably in the field of IT.
- At least 2 years of professional experience after secondary school:
- In the field of computer networks and systems, software and communication maintenance, or
- In the field related to inventory control or warehouse environment maintenance or management.
- Experience in assisting users with queries or problems related to PCs, peripherals, networks and office automation tools (MS-Office);
- Experience in diagnosing and resolving incidents and service requests;
- Good knowledge on Microsoft Operating Systems and Microsoft Technologies – to be verified at the interview;
- Computer skills:
- Very good knowledge on Microsoft Operating
- Systems and Microsoft Technologies support;
- Very good knowledge of hardware environment (PC, printers);
- Very good skills in the main MS Office software (mostly MS Excel);
- Language skills:
- Very good command of spoken English (at least B2)
Advantageous criteria
- Experience using or knowledge of the Power BI and SharePoint applications would be advantageous.
- Additional education in the field of computer science
- Depending on the business needs, the following criteria are considered advantageous:
- Previous professional experience in IT supporting tasks;
- ICT equipment, accessories and spare parts stock control;
- Experience in information management.
- Knowledge of additional EU language
Personal skills
- Very good trouble shooting skills and experience in a first line support function;
- High responsibility and ability to take initiative; high level of service orientation;
- Strong clerical skills related with organizational and recording responsibilities;
- Ability to work under pressure and experience in organizing work and prioritizing accordingly, ability to work in a team;
- Ability to communicate efficiently at all levels internally and externally and in appropriate manner;
- Being capable to carry out physical work (if needed).
