Konnekt forms part of a consortium handling temporary employment for the European Border and Coast Guard Agency, commonly known as Frontex, based in Warsaw, Poland. The consortium is formed by EMCS, HRK, & Konnekt. By applying for this role, you consent to share your information with the consortium partners.
We are looking for a Poland-based IT Assistant to form part of the interim staff of FRONTEX who will provide support in specific areas.
This role is posted for Talent Pool purposes.
- Provide basic support to users of internally developed software applications (helpdesk support);
- Test new functionalities in the software tools developed in-house;
- Extract and provide operational data from in-house software applications;
- Identify and evaluate operational reporting requirements;
- Answer queries and provide support for users of the organisation’s software applications
- Manage user accounts and access to software applications.
- Take part in regular software development planning meetings and related ad-hoc meetings
- Gather and log user feedback from software users;
Essential Requirements
- Successfully completed secondary or higher education, preferably in the field of IT.
- At least 2 years of professional experience after secondary school:
- In the field of computer networks and systems, software and communication maintenance, or
- In the field related to inventory control or warehouse environment maintenance or management.
- Experience in assisting users with queries or problems related to PCs, peripherals, networks and office automation tools (MS-Office);
- Experience in diagnosing and resolving incidents and service requests;
- Good knowledge on Microsoft Operating Systems and Microsoft Technologies – to be verified at the interview;
- Computer skills:
- Very good knowledge on Microsoft Operating
- Systems and Microsoft Technologies support;
- Very good knowledge of hardware environment (PC, printers);
- Very good skills in the main MS Office software (mostly MS Excel);
- Language skills:
- Very good command of spoken English (at least B2)
Advantageous criteria
- Experience using or knowledge of the Power BI and SharePoint applications would be advantageous.
- Additional education in the field of computer science
- Depending on the business needs, the following criteria are considered advantageous:
- Previous professional experience in IT supporting tasks;
- ICT equipment, accessories and spare parts stock control;
- Experience in information management.
- Knowledge of additional EU language
Personal skills
- Very good trouble shooting skills and experience in a first line support function;
- High responsibility and ability to take initiative; high level of service orientation;
- Strong clerical skills related with organizational and recording responsibilities;
- Ability to work under pressure and experience in organizing work and prioritizing accordingly, ability to work in a team;
- Ability to communicate efficiently at all levels internally and externally and in appropriate manner;
- Being capable to carry out physical work (if needed).
Q&A's
1. What type of contract will I be signing?
Interim workers sign a temporary job contract (umowa o prace), not a civil contract (zlecenie) It provides employee rights to holidays (2 days after each month worked) and sick leaves paid (80%) after 1 month work. All according to the Polish labour code. The contracts are fixed-term: currently until December 22nd, 2026. Frontex has a Christmas-New Year break, and the next contract is signed for January-February according to initial budget plans. It is followed by the next contract from March till December- Christmas time. The total length of contracts summed cannot exceed 18 months.
2. What benefits does Frontex offer? Would I be able to get a Multisport card?
We offer Multisport cards for PLN 95 monthly deducted from your net salary and private medial care for PLN 160 monthly deducted from your net salary.
3. Where is the Frontex office I would be working out of?
Frontex has 3 premises in Warsaw where a particular department can work: Plac Europejski and Wronia Street in the city center near Rondo Daszyńskiego metro station and Tasmowa Street in Mokotów where you can commute by tram, bus, or train. Interims work in a hybrid mode: in the office and remotely from home.
