Our client, is looking for an organised and proactive Regulatory Support Administrator to join their team to provide administrative support to the team and help ensure the smooth running of daily operations. The successful candidate will manage documentation, maintain internal systems, coordinate ticketing processes, and support regulatory and administrative activities while ensuring records are accurate, organised, and compliant with internal procedures. Reporting to the Player Protection Senior Executive your responsibilities will include:
- Provide day-to-day administrative support to the team.
- Manage, update, and follow up on tickets through the internal ticketing system.
- Maintain accurate records, trackers, registers, and documentation.
- Organise and update SharePoint folders and internal files.
- Prepare and update reports, templates, and correspondence.
- Liaise with internal stakeholders to ensure timely completion of tasks.
- Ensure confidentiality and compliance with internal procedures and record-keeping standards.
- Assist with additional administrative duties as required.
Working Hours: Monday - Friday - Office Hours
Requirements
- Previous experience in an administrative or office support role is essential, customer service or call centre experience will be considered an asset.
- Strong organisational skills and attention to detail.
- Good knowledge of Microsoft Office, SharePoint, and ticketing or case management systems.
- Ability to work independently in a fast-paced environment and take ownership of tasks.
- Candidate must already be based in Malta, with the legal right to work in Malta.
Benefits
- Annual fitness allowance
- Study leave (40 hours annually) and exam leave
- Paid private hospital health insurance
- Up to 12 free Counselling sessions a year
Education and experience
- Diploma (MQF Level 5 or equivalent).
