On behalf of our client, a leading telecommunications company, we are seeking a Trainee Assistant Store Supervisor to join its retail stores in Limassol, Paphos, and Nicosia. The successful candidate will support the Store Supervisor in the daily management of the store, contributing to sales performance, excellent customer service, and effective team coordination.
Responsibilities:
- Support team members in closing sales and handling complex customer enquiries.
- Follow up on customer complaints and challenging cases, ensuring timely and effective resolution.
- Ensure consistent delivery of customer service standards and adherence to company guidelines.
- Assist the Store Supervisor in leading, motivating, and supporting the retail team.
- Support the onboarding and training of new team members.
- Help improve team performance through coaching, guidance, and the sharing of product knowledge and sales techniques.
- Monitor individual and team performance, providing constructive feedback where appropriate.
- Promote a collaborative working environment focused on customer satisfaction and sales results.
- Support the smooth day-to-day operation of the store.
- Assist with staff scheduling and workload allocation.
- Ensure the store environment, product displays, and equipment are maintained to the required standards.
- Monitor stock levels and support effective inventory management.
- Assist with cash handling procedures and address operational discrepancies when necessary.
- Monitor sales results and team performance, identifying areas for improvement.
- Support the Store Supervisor in following up on KPIs and implementing actions to improve results.
- Report operational challenges and performance-related issues to the Store Supervisor when required.
- Ensure compliance with company policies, procedures, and operational standards.
- Support the implementation of sales campaigns, promotions, and store-level initiatives.
- Help maintain a secure, organised, and professional working environment.
Requirements:
Strong communication and interpersonal skills.
Ability to motivate, support, and collaborate effectively with a team in a fast-paced retail environment.
Sales-driven mindset with a strong focus on customer satisfaction.
Good organisational skills and the ability to prioritise tasks effectively.
Basic knowledge of GSM technology and telecommunications services.
Fluency in Greek and English, both written and spoken.
Requirements
- Deliver excellent customer service to existing and prospective customers, ensuring a positive in-store experience.
- Contribute to the achievement of store sales targets and key performance indicators (KPIs).
Benefits
- Competitive remuneration package
- Attractive monthly performance-based bonus
- 13th salary
- Comprehensive medical and life insurance coverage
- Provident fund
- Telecommunications benefits worth up to €130 per month, including free mobile and internet services and exclusive discounts
- Opportunity for professional growth and career development within the telecommunications sector
Education and experience
- 2–3 years of experience in retail sales or a customer-facing sales environment.
- Previous experience in a team leader or supervisory role will be considered an advantage.
- A university degree or college diploma in Business Management, Marketing, Social Sciences, Economics, or a related field will be considered an advantage.
Sales Jobs & Business Development Jobs in Malta focus require the selling of a company's products or services, as well as developing and implementing growth opportunities within a company. Jobs in sales & business development include business development, business intelligence, business relationship management, e-commerce, fundraising, general sales, telesales, retail and lead acquisition roles.
