Our client is looking to recruit an Operations Manager to join their growing team. Reporting to the General Manager, the chosen candidate will:
Operational Planning & Coordination
- Develop event-specific operational plans, staffing rosters, and deployment strategies tailored to venue layouts, expected attendance, risk assessments, and client requirements.
- Coordinate and conduct pre-event briefings to ensure all personnel thoroughly understand their assigned duties, operational protocols, and safety standards.
- Liaise with event organizers, venue managers, suppliers, and external authorities (including local emergency services and security entities) to guarantee seamless operational integration.
- Oversee on-site setup, placement of crowd-control barriers and resources, and conduct final readiness checks prior to event doors opening.
Team Leadership, Recruitment & People Management
- Lead, supervise, and inspire a team of crowd management professionals, driving high performance, professionalism, and strict adherence to safety standards.
- Provide real-time on-site direction, dynamically reallocating team members to manage crowd density, flow, and emerging incidents.
- Manage full recruitment lifecycle activities for crowd control staff, including interviewing, selection, and onboarding support.
- Coordinate ongoing training programs in conjunction with the HR Department, maintaining comprehensive training and compliance records.
- Facilitate post-event debriefs, performance evaluations, and continuous improvement reviews with operational teams.
Safety, Compliance & Risk Management
- Conduct, review, and update event-specific risk assessments, identifying potential crowd-related hazards and implementing robust mitigation strategies.
- Enforce strict compliance with local laws, licensing regulations, occupational health & safety policies, and organizational guidelines.
- Continuously monitor crowd behavior and density patterns to proactively prevent safety hazards.
- Direct emergency response procedures, incident handling, and formal post-incident documentation and reporting.
Client & Stakeholder Communication
- Act as the primary operational contact for clients across all stages of the event lifecycle
- Maintain clear and transparent communication regarding staffing levels, safety measures, and operational logistics.
- Address client queries or concerns promptly and professionally to ensure an exceptional service experience.
- Prepare comprehensive post-event summary reports covering operational metrics, incident logs, and strategic recommendations for future events.
Requirements
- Primarily on-site at events and operational locations, including evenings, nights, weekends and public holidays, as required.
- Requires a high degree of flexibility, with working hours varying according to event schedules and operational exigencies.
- Position operates on an annualised hours basis, with working hours distributed according to operational demand throughout the year.
- Higher average weekly hours may be required during the peak season, particularly between April and October, balanced by reduced hours and/or time off during quieter periods.
- • During the peak season, the employee must maintain a high level of availability and be contactable on a 24/7 basis when operationally required, including responding to urgent matters at short notice.
- Involves working in fast-paced and demanding environments, including extended periods on-site, mobility between venues, prolonged standing/walking and occasional outdoor work.
- Occasional office-based duties will include planning, rostering, reporting, meetings and post-event reviews, with all working arrangements subject to applicable working-time legislation and Company policies.
Education and experience
- Several years of experience in crowd safety, event operations, security coordination, or a related field.
- Experience supervising teams in live-event environments.
- Relevant certifications in crowd management, event safety, or security (or willingness to obtain).
- First aid or emergency response training is an asset.
- Familiarity with local regulations governing crowd control and event safety.
