Our client is looking to onborad an energetic, customer-focused Assistance Operations Coordinator to join their Operations Team. This is an opportunity to provide vital, real-time support to individuals facing unexpected emergencies. Working in a fast-paced, technology-driven environment where no two days are the same, you will receive comprehensive training to deliver swift, compassionate solutions when our customers need them most.
Responsibilities
- Manage incoming requests for assistance across phone and digital channels, delivering immediate, empathetic customer support
- Coordinate directly with contractors and service providers to ensure prompt, efficient service delivery on the ground
- Keep clients continuously updated and supported throughout their end-to-end assistance journey
- Accurately log cases, updates, and customer interactions within internal software platforms
- Respond quickly and calmly to changing priorities, handling complex scenarios under pressure
- Partner with colleagues and operational leads to maintain high service standards and an exceptional customer experience
Requirements
- Willingness to work on a rotational shift pattern, including weekends and night shifts
- Excellent written and spoken English, Maltese would be an advantage
- Confident using Microsoft applications, with a proven ability to master new digital platforms quickly
- Exceptional empathy, active listening, clear communication, and structured problem-solving abilities
- A positive attitude, strong work ethic, and a calm, customer-first approach under pressure
- Previous experience in customer service, hospitality, retail, operations, or contact centers is considered an asset
Working Hours
- 8-hour shifts based on a 5-day week on roster basis (morning, afternoon & night)
Benefits
- Hybrid
- Health Insurance
- Performance Bonus
- Company Discounts
- Shift Allowance
