Insurance Broking Claims Manager

Our Client, a local Insurance Broker company is looking for a Claims Manager to join their growing team, leading time claims operations, and drive excellence across personal and commercial lines.

Key responsibilities:

• Oversee end-to-end processing for commercial and personal lines, ensuring swift and equitable claim settlements.
• Guide and upskill a small claims team, establishing clear goals while aligning operations with regional branch managers.
• Optimize claims workflows and service benchmarks to streamline daily operations and minimize leakage.
• Generate actionable reports on claims volume, reserves, resolution speeds, team output, and escalated complaints.
• Build strong ties with local/overseas insurers, loss adjusters, legal counsel, and clients to secure swift, fair settlements.
• Ensure full adherence to Maltese/EU insurance regulations, data protection laws, and strict internal service benchmarks.
• Partner with broking, underwriting support, and finance teams to continuously elevate the customer experience.

Benefits

• Summer hours
• Health Insurance
• Flexible hours
• Clear avenues for professional advancement and continuous learning
• Discounts of personal insurance

Education and experience

• 3-5 years of local insurance (preference within brokers) with proven supervisory/management leadership.
• Hands-on experience with commercial insurance lines, policy interpretation, and claims negotiation.
• Solid understanding of Maltese insurance legislation and compliance standards.
• Energy, adaptability, strong communication skills, attention to detail, and a collaborative team mindset.
• Excellent communication skills, ideally both in English and Maltese

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Jobs in insurance entail the management and administration of insurance cover. Insurance Jobs in Malta within this sector include actuarial, captive, claims, insurance management and underwriting jobs.