Our client, an international insurance company with operations both overseas and in Malta, is looking to recruit a Claims Customer Support Agent to join their local team.
The successful candidate must be a native German speaker, as the role involves providing support to a German-speaking client base.
Responsibilities:
- Handling and receiving claim notifications from policyholders by phone, email and online platform
- Gathering all documentation and information
- Supporting with communication with policyholders regarding the claim process
- Coordinating with repair appointments with the repair stakeholders
- Being in constant contact with repairers before and after repair is completed
- Carrying out post repair follow ups
- Supporting the local manager with any day to day duties to set up this new operations in the German market
- Supporting with ad hoc admin duties
Requirements
- Candidates must be based in Malta
- Previous experience working in Insurance, and/or Automotive would be needed
- Previous experience handling claims and customer facing role
- Excellent verbal and written English and German (Native Level)
Benefits
- This is a fully remote role, with occasional visits to the office required, especially during training months
- Remote working set up
- Health Insurance
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
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Jobs in insurance entail the management and administration of insurance cover. Insurance Jobs in Malta within this sector include actuarial, captive, claims, insurance management and underwriting jobs.
