Learning & Development Manager

Our client, a leading organization dedicated to continuous improvement and operational excellence, is seeking a structured and strategic Learning & Development (L&D) Manager.

In this role, you will be responsible for identifying organizational training needs and delivering measurable, compliant development solutions aligned with the overarching business strategy. The chosen candidate will oversee annual planning, legislative and ISO compliance, training data management, and the rigorous evaluation of training impact to drive performance across the organization.

Training Needs & Strategy:

• Training Needs Analysis (TNA): Compile and analyze training needs across all organizational tiers, including individual, job, department, business unit, group, and hierarchical levels.
• Gap Assessment: Conduct comprehensive skills gap assessments and competency mapping.
• Strategic Alignment: Align development initiatives with broader business objectives and succession planning.

Course Development & Vendor Management;

• Provider Selection: Research, evaluate, and select internal and external training providers, assessing course content, learning outcomes, and delivery methods.
• Subject Matter Experts: Identify and leverage internal subject matter experts to facilitate knowledge sharing.
• Contracts & Agreements: Draft and formalize training agreements between the organization and external trainers, clearly defining scope, deliverables, timelines, costs, and expected outcomes.

Planning, Coordination & Administration:

• Annual Training Plan: Develop and implement a comprehensive Annual Training Plan categorized by Group Culture, Personal Development, Technical, IT, Health & Safety, and Environmental training.
• Logistics Management: Coordinate all training logistics including venue sourcing, equipment, materials, trainer schedules, and participant communications.
• Data & Records: Maintain meticulous participation records, monitor attendance, and ensure accurate data entry within the internal HR system (tracking training hours, certifications, expiry dates, and competencies).

Evaluation & Compliance:

• Kirkpatrick Model Evaluation: Evaluate training effectiveness across all four levels (Reaction, Learning, Behaviour, and Results) utilizing satisfaction sheets and pre/post-test assessments.
• Legislative & ISO Compliance: Ensure all mandatory training meets local legislative requirements, manage certifications/renewals, and align training practices with ISO Quality, Health & Safety, and Environmental standards.
• Audit Support: Maintain audit-ready documentation and support both internal and external audits.
• Reporting: Prepare regular monthly, quarterly, and annual training reports, providing data-driven statistical analysis on training spend, attendance, ROI, and compliance for management.

Requirements

• A strong understanding of different industries, market dynamics, and operational requirements.
• The ability to understand and deliver on the needs of both internal and external stakeholders.
• Solid knowledge of employment legislation, training processes, and ISO Standards.
• Demonstrated ability to teach and facilitate learning using varied training methodologies.
• Understanding of psychometric assessments with the capability to administer tests effectively.

Education and Experience

• An MQF Level 6 degree or higher in Human Resources or a related field.
• Proven, solid experience working within the HR and L&D field.

Job Reference: NY758