Our client is looking for an experienced Senior Client Experience Specialist to join their growing international team.
Working within a collaborative and fast-paced environment, the successful candidate will be responsible for delivering exceptional luxury travel and concierge experiences to high-end clients worldwide. The role offers the flexibility of a fully remote setup, with opportunities to travel when required.
Key Responsibilities:
- Managing end-to-end luxury lifestyle, travel, and concierge bookings.
- Researching and sourcing premium suppliers while preparing quotations and confirmations.
- Coordinating bookings, amendments, and related administration.
- Managing pricing, mark-ups, and booking profitability.
- Handling financial administration, including proformas, payments, invoices, and booking reconciliations.
- Building and maintaining strong relationships with high-value clients and suppliers.
- Delivering exceptional customer service before, during, and after each booking.
- Maintaining accurate operational records and preparing reports where required.
- Supporting daily operations and contributing towards departmental sales, revenue, and profitability targets.
- Mentoring junior team members and supporting process improvements.
Requirements:
- Minimum of three years’ experience within a luxury travel, lifestyle, or concierge client-facing environment.
- Previous sales experience with a strong commercial mindset.
- Proven experience managing bespoke, high-value client requests.
- Previous concierge experience is highly desirable.
- Experience using Amadeus or similar booking systems is considered an asset.
- Strong organisational skills with excellent attention to detail.
- Ability to work independently while maintaining exceptional service standards.
- Experience mentoring colleagues and contributing to operational improvements is considered an advantage.
- Fluency in English is required.
- Additional languages are considered a strong asset.
Benefits:
- Fully remote working within the EU time zone.
- Opportunities to travel as part of the role.
- Opportunity to join an international team specialising in luxury travel and concierge services.
Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles.
