As a Front Office Host, you will serve as the primary ambassador for our brewery, delivering a memorable and welcoming experience for every visitor. This dynamic, people-oriented role is ideal for an outgoing individual who thrives on interaction, handling everything from front-desk reception and reservation management to guiding brewery tours and supporting special events.
Key Responsibilities
- Reception & Guest Relations: Greet visitors warmly and professionally, handle booking inquiries, manage walk-in traffic, and educate guests on the client's offerings and upcoming events.
- Tours & Hosting: Interact closely with patrons, lead engaging tours, share introductory insights about their operations, and foster a lively, interactive environment.
- Sales & Service Excellence: Promptly resolve any guest inquiries or concerns, deliver top-tier service, and accurately process customer orders and payments.
- Event Assistance: Help organise, coordinate, and execute special events and promotional activities.
- Facility Upkeep & Safety: Ensure the reception and tour areas remain spotless and organized while strictly adhering to all health and safety regulations.
Qualifications and Requirements
- Prior background in hospitality, tourism, or customer-facing roles is highly desirable.
- Exceptional interpersonal and communication skills paired with strong problem-solving capabilities.
- Proven ability to juggle multiple tasks efficiently in a high-energy, fast-paced setting.
- Familiarity and comfort with operating Point-of-Sale (POS) systems.
- Flexible schedule with the ability to work rotating shifts, including mornings, evenings, weekends, and public holidays.
Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles.
