Our client, a leading company within the hospitality industry, is looking for a Guest Services Manager to join their team. Your main responsibilities will be to:
- Oversee the daily operations of multiple guest-facing service functions within a hospitality environment.
- Manage guest communications and ensure prompt, professional handling of requests and enquiries.
- Supervise in-room service operations to maintain high standards of quality and guest satisfaction.
- Lead front-of-house support teams, including guest arrival and departure services.
- Coordinate business support services and guest technology assistance.
- Ensure smooth operation of seasonal guest service areas and access points.
- Drive service excellence by maintaining high standards across all guest interactions.
- Lead, coach, and develop a multi-functional team to achieve operational objectives.
- Monitor guest feedback and satisfaction metrics, implementing improvements where required.
- Collaborate with various departments to ensure a seamless and consistent guest experience.
- Identify opportunities to improve processes, efficiency, and service delivery.
- Ensure compliance with company policies, procedures, and service standards.
- Support the overall guest journey from arrival through departure, delivering a positive and memorable experience.
Requirements
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and organisational abilities.
- Ability to perform effectively in a fast-paced, customer-focused environment.
- Commitment to maintaining high levels of guest satisfaction and operational excellence.
Benefits
- Performance Bonus
- Mobile Line
- Gym Membership
Education and experience
- Previous experience in a supervisory or management role within hospitality, guest services, or related operations.
- Qualification in Hospitality Management or a related field is preferred.
- Experience in front office, guest services, food and beverage, or similar operational areas.
