Our client, a prominent IT company, is looking to employ a System Support Analyst to ensure prompt issue resolution and enhance the overall customer support experience.
- Client Support & Operations: Deliver support per SLAs, participate in daily team operations, and manage/escalate issues through to resolution according to standard ICT processes.
- Solution Implementation & Maintenance: Configure, upgrade, and maintain client solutions using recommended productivity tools under senior guidance. Maintain clear documentation for all implemented solutions and change requests.
- Requirements & Testing: Gather and translate client business needs into functional requirements. Execute test scenarios, validate usability standards, and assist with User Acceptance Testing (UAT) reporting.
- Data & Training: Extract, manipulate, and present data across supported platforms. Prepare training materials and conduct user training sessions under senior supervision.
- Commercial Support & Relationship Building: Maintain strong client relationships to encourage repeat business and identify sales leads. Assist the commercial team with bids and sales initiatives.
Requirements
- To ideally have previous experience working on SQL as well as some experience supporting/operating and delivering customers’ solutions.
- To have a good understanding of how to design and develop business processes and data models and database systems
- To be client-focused and outgoing, enjoying the frequent interfacing with customers
- An eagerness to provide knowledge transfer and training in order to ensure customers can effectively implement Business Process Management (BPM) solutions
Benefits
- Hybrid working
- Study Leave
- Health Insurance
Education and experience
- To hold a Bachelor’s degree in computing or IT related subject.
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
Apply now
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
