Our client is looking to recruit a Medical Device Product Support Officer to join their growing team. The chosen candidate will:
Client Support & Product Implementation
- Provide first-line customer support to clients and healthcare stakeholders, troubleshooting technical or operational issues promptly and escalating complex matters when necessary.
- Assist clients with the correct usage, setup, and routine operation of company-provided medical devices, specialized equipment, and supporting software systems.
- Conduct regular client follow-ups to monitor product implementation, gather feedback, and ensure high levels of customer satisfaction and product adoption.
Operations, Administration & Stock Control
- Maintain meticulous diligence and accuracy in managing product inventory, stock levels, and administrative data flows surrounding supplied medical devices.
- Support the sales and commercial team in preparing detailed sales quotes, technical documentation, and formal public tender submissions.
- Complete internal administrative tasks, data recording, and operational reporting in a timely manner.
Business Development & Performance
- Leverage business acumen to identify emerging commercial opportunities, expanded product applications, and new leads during routine client interactions.
- Actively work toward achieving assigned internal and external sales targets, performance KPIs, and operational objectives.
- Participate fully in internal and external product training programs to continuously build technical and clinical expertise.
- Collaborate closely with team members across promotion, sales, and logistics to maximize overall team productivity and service quality.
Candidate Requirements & Qualifications
- Education & Background: Basic qualifications or formal education in a healthcare, scientific, or allied health field, combined with a strong aptitude for quick technical learning.
- Client & Communication Skills: Exceptional interpersonal, verbal, and written communication skills with a natural ability to build rapport and solve problems collaboratively with healthcare professionals.
- Commercial Mindset: Well-developed business acumen with an eye for identifying business expansion opportunities and supporting commercial growth.
- Technical & IT Proficiency: Proficient in standard IT applications, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and digital software platforms.
- Work Ethic & Mobility: Intrinsically motivated, organized, and capable of working independently under flexible timelines;
- Must hold a clean driving license.
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
