Customer Support Lead (ELV)

Our client operating in the fire and security industry is looking for a Customer Support Lead to join their team. Your responsibilities will include:

• Lead, manage, and support a team of support technicians 
• Schedule, allocate, and review all support tasks to ensure efficient service delivery
• Manage and prioritise incoming support tickets through to resolution
• Provide technical service support and coordinate servicing of client fire & security systems
• Maintain quality control of all completed works and service outcomes
• Carry out fault finding and diagnostics on fire & security systems as required
• Prepare and issue quotations generated from support and service tasks
• Act as the main 24/7 point of contact for client calls and emergency support
• Ensure timely completion and distribution of service documentation to clients after job completion
• Maintain clear and professional communication with clients regarding ongoing works and updates
• Oversee service standards to ensure compliance, accuracy, and customer satisfaction
• Identify opportunities for service improvements and support process efficiency
• Liaise with internal teams to ensure smooth delivery of reactive and planned maintenance work

Requirements

• Excellent level of English is a must; Maltese is preferred
• Valid Maltese driving license

Benefits

• Company Car
• Company Phone
• Flexible working hours

Education and experience

• Previous industry experience is a must
• ELV experience is required

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Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.