Our client is looking to onboard a Front Office Sales Executive to join their growing team. The successful candidate will be responsible for managing front office operations, handling customer inquiries, supporting sales activities, and ensuring smooth day-to-day administrative and sales processes. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Answer and manage incoming telephone calls professionally and efficiently
- Welcome and assist walk-in customers, providing product information and sales support
- Identify customer needs and recommend suitable products and services
- Prepare quotations and process customer orders while maintaining a high standard of customer service to encourage repeat business
- Prepare and distribute internal memos and communications as required
- Complete daily sales and cash closing reports accurately, ensuring all documentation is filed and maintained correctly
- General front office administration and reception duties
- Assist the marine sales team with customer inquiries and sales requests
- Coordinate with internal departments to ensure timely processing of marine orders
- Follow up on marine customer requests and provide updates as needed
- Assist in preparing products and documentation for customer deliveries
- Coordinate with warehouse and logistics teams to ensure orders are ready for dispatch
- Confirm that deliveries have been completed successfully and that customers have received the correct products
- Resolve or escalate any delivery discrepancies promptly
- Prepare customer invoices accurately
- Process cash/card payments in accordance with company procedures and daily cash reconciliation to ensure cash balances are accurate
Requirements
- Previous experience in a front office, customer service, sales, or administrative role
- Diploma or equivalent qualification in Business Administration, Sales, or a related field would be considered an asset
- Excellent verbal and written communication skills in both English & Maltese
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work both independently and as part of a team
- Flexible and willing to support different departments when required
- Friendly, approachable, and customer-oriented with a proactive with a problem-solving mindset
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
Apply now
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
