Customer Support Coordinator

A client of ours is looking for a Customer Support Coordinator to join their team. Your main responsibilities will be to:

• Act as a professional first point of contact, handling incoming calls and customer enquiries.
• Respond to customer requests by phone and email, providing timely updates and support.
• Monitor system alerts relating to customer equipment and take appropriate action.
• Process consumable and supply orders accurately and coordinate timely delivery.
• Log service requirements and escalate technical or customer issues when necessary.
• Prepare quotations for consumables and other customer requirements.
• Maintain accurate customer, account, and equipment records.
• Liaise with internal teams to ensure customer requests are handled efficiently.
• Assist with general administrative and office support duties.
• Complete training on relevant systems, processes, and services.

Requirements

• Excellent level of English and Maltese is a must.
• Good knowledge of multifunction printers, managed print services, and Xerox technologies.
• Strong customer service, communication, and interpersonal skills.
• Proficient in Microsoft Office and customer/service management systems.

Benefits

• Summer hours
• Health insurance

Education and experience

• Previous experience in customer service, call centre, administration, helpdesk, or managed print services is an asset.

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Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.