Our client is looking to recruit a Customer Service Agent as the main point of contact for clients via phone, email, and chat, providing professional and customer-focused support, in emergencies and urgent situations.
Key Responsibilities
- Register and manage cases on the internal system
- Review and verify insurance policies and explain policy terms when required
- Complete administrative tasks, including managing internal inboxes and updating case information
- Support the handling of complex cases by gathering relevant information for specialist review
- Ensure compliance with regulatory requirements, company procedures, and data protection standards
Requirements
- Must be fluent in both verbal & written English and one of the following: Arabic, French & Italian
- Previous experience in a Customer Care & Support role
- Good computer literacy and administrative skills
- Experience in insurance assistance or claims handling is an asset
Benefits
- Hybrid options
- Health Insurance
- Company Discounts
- Shift Allowance
Working Hours
- 8-hour shifts based on a 5-day week on roster basis (AM, PM and Night Shifts)
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
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Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
