We are looking for a dedicated Customer Service & Aftersales Executive to join our dynamic team and deliver exceptional support to our valued clients. You will play a pivotal role in resolving inquiries, managing aftersales processes, and ensuring a seamless customer journey from start to finish.
- Manage and resolve customer inquiries and complaints via phone, email, and live chat in a professional and timely manner.
- Process returns, exchanges, and warranty claims efficiently in accordance with company policies.
- Coordinate with internal departments, including logistics and sales, to resolve aftersales issues swiftly.
- Maintain accurate records of customer interactions, transactions, and feedback using our CRM system.
- Identify opportunities to improve the customer experience and contribute to process optimisation initiatives.
- Provide proactive post-purchase support to build long-term customer loyalty and drive repeat business.
Requirements
- Previous experience in reception, administration, customer service or a similar position would be an advantage.
- Experience in a luxury retail, hospitality or service environment would be considered an asset.
- Good command of English is essential.
- Knowledge of Maltese and/or other languages would be an advantage.
- Good computer literacy and administrative skills.
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
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Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
