A client of ours, operating within the Shipping industry, is searching for a Customer Care Executive to provide customer care and sales support for courier purposes. Responsibilities will include:
- Assess customer needs to recommend appropriate services
- Develop a rapport with customers, demonstrating a friendly and helpful attitude
- Familiarize yourself with current information about services available for customers
- Answering customer queries by phone/email
- Assist with general administrative and customer service tasks as required
- Record and update information accurately within the relevant systems
Requirements
- Candidates must already be based in Malta, with the legal right to work in Malta
- Excellend command in English; Maltese is preferred
- Candidates must be results-driven, customer-oriented and able to be pro-active and take initiative
- Candidates must be able to work independently as well as within a team
- Computer literacy is a must
Education and experience
- O' Level Standard of Education as a minimum
- Prior local experience in a similar role or administration is a must
- Prior experience within shipping/logistics is highly desired
- Qualification in ECDL is highly desired
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
Apply now
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
