Our client is looking to onboard a Contact Centre Representative to support with customer enquiries, addressing concerns, preparing requests for quotations (RFQs), and closing sales where appropriate. The successful candidate will also provide clear guidance on products, claims, and general insurance-related queries.
Responsibilities
- Deliver first-line support to insurance customers
- Handle incoming calls, chats, and emails professionally and efficiently, in line with company standards
- Collaborate with internal departments to resolve customer queries effectively
- Prepare, issue, and distribute client documentation
Requirements
- Fluency in both written and spoken Maltese and English
- A minimum of secondary-level education
- Proficiency in computer use, including Microsoft Office applications
- A positive, outgoing personality with strong interpersonal skills
- Ability to work well in a team and remain effective under pressure
- Strong problem-solving abilities and a customer-focused mindset
- Excellent telephone etiquette, communication, and organisational skills
- Experience in Insurance, Contact Centre, or Customer Care environments will be considered an asset
Benefits
- Company Discounts
- Birthday Leave
- Hybrid - Upon completion of probation
- Health Insurance
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
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Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
