Are you a customer-focused professional with excellent communication skills in Maltese and English? We're looking for a Contact Centre Clerk to join our client's team and play a key role in delivering outstanding customer service while supporting the smooth day-to-day operations of our business.
Key Responsibilities
- Handle incoming customer calls professionally, providing assistance and resolving queries efficiently.
- Liaise with clients and technical teams to coordinate service requests and ensure timely follow-up.
- Contact clients regarding outstanding payments and maintain accurate communication records.
- Schedule and confirm service appointments via phone and email.
- Manage the emergency call line, assess urgent situations, and dispatch the appropriate technician for emergency rescue operations.
- Ensure all emergency calls are handled promptly and professionally.
- Support general administrative tasks, including issuing staff uniforms, printing and binding lift manuals, and assisting with other office duties as required.
What We're Looking For
- Fluency in Maltese and English, both written and spoken.
- Excellent customer service and communication skills.
- Strong organisational skills with great attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- A proactive, professional, and team-oriented attitude.
- Previous experience in a customer service, contact centre, or administrative role is considered an asset.
Benefits
- Comprehensive training to help you succeed in the role.
- A supportive and collaborative working environment.
- The opportunity to build your career within a well-established and growing company.
Apply today and become part of a team dedicated to delivering exceptional customer service every day!
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
Apply now
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
