A premier private healthcare group in Malta is seeking an energetic, commercially driven Business Development & Corporate Relations Officer to accelerate patient volumes and corporate revenue across their hospital facilities, outpatient clinics, and diagnostic centres.
Acting as a key brand ambassador, you will expand their business footprint by identifying commercial opportunities, negotiating corporate agreements, and building lasting partnerships with local and international companies, health insurers, embassies, and referring medical practitioners.
Key Responsibilities
New Business Acquisition & Service Promotion
- Scout, qualify, and convert new B2B opportunities across Malta’s commercial sector, including iGaming companies, financial institutions, foreign embassies, hospitality groups, schools, and athletic clubs.
- Promote the group’s complete medical portfolio—including inpatient surgery, specialized outpatient clinics, advanced diagnostic imaging, day-care procedures, and preventative health checks—via direct meetings, formal pitches, and hospital walk-throughs.
- Design bespoke occupational health and executive wellness schemes tailored to client workplace needs.
- Collaborate with Finance and clinical leads to formulate competitive pricing, detailed proposals, and service-level agreements, driving contracts through to sign-off.
- Contribute to commercial tenders, requests for proposals (RFPs), and institutional healthcare vendor bids.
- Keep track of local healthcare trends, competitor offerings, and pricing benchmarks to feed actionable market intelligence to leadership.
Partner Liaison & Cross-Department Coordination
- Serve as the dedicated single point of contact for corporate partners, managing onboarding, special requests, and service feedback with agility and discretion.
- Liaise with domestic and global private health insurers regarding tariffs, corporate cover schemes, and direct-billing pre-authorisations alongside the patient billing team.
- Partner with frontline hospital units—admissions, clinic reception, diagnostics, theatres, and billing—to guarantee contracted services run smoothly for corporate patients.
- Foster direct referral ties with general practitioners, private specialists, and clinical consultants across the island, keeping them updated on new consultants and diagnostic capabilities.
- Represent the organization at business conferences, networking functions, health expos, and community events.
Account Retention & Growth
- Manage existing accounts through scheduled reviews, on-site check-ins, and consistent relationship nurturing to protect retention rates.
- Monitor contract expiry dates, leading early renewal discussions and securing tariff adjustments or service expansions.
- Maintain clean, structured pipeline records, client logs, and contract milestones in the company CRM.
- Gather client feedback, handle issues diplomatically, and ensure prompt internal resolution.
Reporting & Governance
- Agree on annual performance targets with executive management; deliver monthly reports on pipeline status, closed contracts, patient referral numbers, and revenue generated.
- Partner with the Marketing team to design targeted B2B campaigns and corporate engagement events.
- Uphold strict compliance with data protection laws (GDPR), patient confidentiality, healthcare ethics, and internal group policies.
Requirements
- Candidates must already be based in Malta
- : Outstanding verbal and written communication in both English and Maltese is a MUST
- Outstanding negotiation skills, emotional intelligence, discretion and customer-centric demeanor
- Fluent in Microsoft Office (Word, Excel, PowerPoint) and experienced in using CRM platforms for pipeline management.
- Clean driving licence and own vehicle for travel between hospital sites and external client meetings across Malta.
Benefits
- Complimentary daily lunch provided on duty
- Substantial staff & family discounts on hospital services / clinical fees
- Group employee discounts
- Employee referral bonus scheme
Education and experience
- Bachelor’s Degree) in Business, Marketing, Healthcare Management, Commerce, or a related discipline
- Minimum 3 years of proven local experience in B2B business development, account management, or commercial relations is a must
- Relevant experience in healthcare, health insurance or pharmaceuticals is a huge plus
- An established contact network within Malta’s corporate, HR, or healthcare community is considered a strong asset.
