We are seeking a proactive and detail-oriented Network Support Specialist to join our team. In this role, you will be responsible for researching new products, maintaining high-quality coverage standards, supporting network members, and ensuring the smooth administration of recruitment and communication processes.
Key Responsibilities:
- Conduct ongoing research on new products and market trends. Select and apply appropriate research methodologies and techniques to ensure accuracy and quality of coverage.
- Collaborate with quality and technical teams to develop innovative quality-checking methods. Ensure consistent quality standards across all network activities.
- Provide structured training sessions to new network members. Support members through ongoing guidance, troubleshooting, and issue resolution.
- Oversee the administration of network members for recruitment purposes. Maintain accurate records of member information and onboarding processes.
- Administer the shared mailbox and support tickets, ensuring timely responses and meticulous issue tracking.
- Travel as required to ensure quality standards are met and relationships with network members are strengthened.
What We Offer:
- A dynamic role that blends research, quality management, and people engagement.
- A collaborative and supportive team environment.
- Career growth opportunities in data, customer support, or operations.
Requirements
- Bachelor’s degree required (Business, Research, Quality Management, or a related field).
- Strong analytical, research, organizational, and administrative abilities.
- Familiarity with research methodologies and quality assurance practices.
- Proficiency in MS Office Suite and digital communication tools.
- Proficiency in MS Office Suite and digital communication tools.
- Ability to manage multiple priorities in a fast-paced environment and a willingness to travel as needed.
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
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Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.
