Our client is looking for a reliable and customer-focused Front Office & Administration Officer to join the team and manage the day-to-day front office and administrative activities.
The role involves handling customer enquiries and orders, processing invoices and credit notes, maintaining accurate records and monitoring stock levels.
Key Responsibilities
- Manage the day-to-day operations of the front office, ensuring a professional and welcoming service.
- Answer and manage incoming phone calls, emails, faxes and other correspondence in a timely and professional manner.
- Process invoices and credit notes accurately and efficiently.
- Receive and process customer orders and issue the relevant picklists.
- Handle customer complaints professionally and ensure that matters are directed to the appropriate person when required.
- Maintain organised filing and archiving systems, ensuring that records are kept accurately and securely.
- Check, monitor and reconcile stock levels as required.
- Follow all internal Standard Operating Procedures and ensure that assigned responsibilities are carried out accordingly.
- Carry out pharmacovigilance-related duties in accordance with internal procedures, including reporting adverse events, recording and reporting medical enquiries, and checking the answering machine daily.
- Provide general administrative and operational support as required.
- Perform any other duties relevant to the position as assigned by management.
Requirements
- Previous experience in a front office, customer service or administrative role.
- Good computer literacy and confidence in using standard office applications.
- Excellent customer service and communication skills.
- Friendly, approachable and professional manner.
- Good command of both written and spoken English, knowledge of Maltese would be considered an asset.
- Well organised, reliable and attentive to detail.
- Ability to handle customer enquiries and complaints professionally.
- Ability to follow established procedures and maintain accurate records.
- A clean police conduct is required.
Kindly note that some vacancies are only considering Maltese or EU nationals in line with Jobsplus requirements. More information can be found here.
Apply now
Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.
