Customer Service Officer (Flemish / Dutch)

Our client a well-established company within the financial services is seeking to recruit a Customer Service Officer (Flemish / Dutch) to join their team. Your main duties here will be to:

• Engage with customers via phone and email to provide support, resolve inquiries, and contribute to customer acquisition.
• Identify and address customer needs, escalating technical issues where necessary, while offering clear and effective solutions.
• Offer detailed information and guidance on the bank’s products, services, and investment options.
• Process and follow up on customer requests, including payments, trade executions, portfolio transfers, account openings, and closures.
• Collaborate with the marketing team to support campaigns promoting the bank’s savings and wealth management products.

Requirements

• Native fluency in Flemish is a must.
• Strong communication skills in English (both written and verbal) are considered an advantage.
• Excellent interpersonal skills with a proactive, problem-solving approach.
• Ability to thrive in a fast-moving, collaborative, and customer-focused environment.

Benefits

• Health and life Insurance
• Hybrid working conditions
• IT benefit to set up home office
• Free parking
• Study grant for Febelfin

Education and experience

• Previous experience in a customer service or banking support role is highly desirable.

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Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.