Customer Service Executive

Our client, a leading company within the printing industry, are looking for a Customer Service Executive to join their team. Your main responsibilities will be to:

• Prepare and coordinate accurate order estimates and client specifications.
• Review details and resolve potential issues before production begins.
• Serve as the main post-sale contact, providing regular updates and managing client relationships.
• Handle inquiries, requests, and follow-ups promptly.
• Monitor orders through production, finishing, and delivery to meet schedules.
• Coordinate with internal teams and procure job-specific materials.
• Escalate major operational concerns to the Head of Operations.
• Maintain clear documentation, track active orders, and improve internal processes.

Requirements

• Excellent level of English (written and spoken) is a must; Maltese is preferred.
• Proficiency in Microsoft Office tools.

Education and experience

• Previous experience in a customer service role.

---

Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.