Technical Support Specialist

Malta  |  €25,000 - €30,000 

Our well established payments company is actively seeking a Technical Support Specialist to join their growing team!

Responsibilities:

• Respond to client inquiries via email, chat and phone

• Keep up to date with best in practice guidelines

• Setup various clients on the platform and train them on how to use applications

• Provide excellent troubleshooting for clients and their issues

• Resolve issues that you can resolve, escalate those you can not

• Work with vendors and third party suppliers as needed

• Prepare documentation for tools and processes

Skill-sets and Requirements

  • Previous client-facing technical support experience with great technical proficiency
  • Positive and outgoing personality
  • Experience with SQL/MySQL and databases
  • Excellent multitasking skills
  • Experience with ZenDesk or related software

Education & Experience

Bachelors degree in IT or related field would be considered an asset

Job Reference: SC745


  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Information Technology
  • Languages
    English
  • Job Reference
    SC745
  • Closing Date
    30/09/2022
  • Date Published
    27/06/2022
  • Status
    Interviewing

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