Technical Support Officer

Our large hospitality client is seeking to recruit a Technical Support Officer to join their robust IT team. This is an excellent role for junior candidates who are seeking to be exposed to a variety of systems and technologies.

Responsibilities:

• Provide first line support, training, and resolve issues for end users
• Install, monitor, troubleshoot and provide general administration to networks and devices
• Update and Maintain hardware, software, documentation and general IT processes
• Be able to prioritize requests as they come in
• Provide onsite or remote support when on standby during weekends and public holidays

Skill-sets and Requirements

• 1+ year of experience
• Professional level of spoken and written English & Maltese
• Ability to work within a team
• Positive attitude and desire to learn quickly
• Be able to work shifts, weekend, and holidays as needed
• Exposure to Windows based systems, servers, and cloud software

Education & Experience

• MCAST or University degree in IT/ ICT related field would be considered an asset
• CCNA certification would be considered an advantage as well

Job Reference: BD796