Technical Payments Analyst (SQL) SHIFT

Malta  |  €28,000 - €30,000 

Our client is currently offering a Technical Payments Analyst​ job in Malta to work on providing client support within the payment platform. You will be working in a team of flexible Application support professionals working with a global payments company.

Your responsibilities will be as follows:

  • Identify, manage and troubleshoot client requests through the ticketing system
  • Offer 1st line support and escalate and resolve cases promptly
  • Translate, update and maintain database records using SQL
  • Maintain and update client-specific configuration files
  • Proactively work on improving the procedures to enhance customer satisfaction

Skill-sets and Requirements

  • Experience of at least 2 years within an IT software support environment
  • Prior exposure to SQL on second line support and writing SQL queries
  • Prior experience with major payment methods such as PayPal, payment, and bank transfers would be advantageous
  • Good analytical skills and an ability to work in a team
  • Great written and oral English language skills
  • Humble, meticulous and detail-oriented

Education & Experience

  • Degree/Diploma in Information Technology or another related field
  • Qualifications in SQL or database management would be a huge asset

Job Reference: AI267


  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Fintech
  • Languages
    English
  • Job Reference
    AI267
  • Closing Date
    30/09/2021
  • Date Published
    06/05/2021
  • Status
    Processing

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