Product Support Engineer

Malta  |  €35,000 - €40,000 

Our bespoke software client is recruiting an experienced Product Support Engineer to form part of the Product Engineering department for a large SaaS product. You will use your skills to add to our clients' ever-growing business. It's an exciting and fast-paced environment with great benefits! Our client firmly believes in continuous education and flexible hours so you are able to grow to new heights!

Your Responsibilities: 

  • Working on deployment tasks from a backlog in tools like Azure DevOps;
  • Writing reusable and reliable code;
  • Identifying bugs while troubleshooting and testing code;
  • Assisting other team members and collaborating on projects;
  • Sharing knowledge to improve internal processes and skillsets;
  • Providing meaningful input during retrospective meetings.

*This position will be ideal for someone who would like to be more involved in support rather than development.

Salary depends on one's exposure and experience.

Skill-sets and Requirements

  • Previous experience as a support engineer on cloud SaaS products;
  • Previous experience using a ticketing systems such as ServiceNow (or similar);
  • Feel comfortable to understand application logs, application traces and metrics;
  • Basic knowledge og REST, HTTP, SQL and experience with using tools such as browser developer tools, Postman, JMeter and ASP.NET
  • Previous experience in Azure services, however any cloud experience is good;
  • Willing to work a shift rotation during weekdays and provide on call cover during nights and weekends;
  • Willing to learn new DevOps skills and understanding the inner workings of a complex cloud application.

Education & Experience

BSc degree in Computer Science or equivalent.


  • Ability to work remotely with flexible hours;
  • 28 Days of vacation leave;
  • Paid training and study leave;
  • Complimentary hardware.

Job Reference: HC881

  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Information Technology
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Evaluating CVs

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