Our client is currently seeking a NOC Engineer for a vacancy in Malta to work on a shift basis to cover the company's 24x7 operations. As a NOC Technical Officer, your responsibilities will include:
Network monitoring and management of SLA and other corporate customers
Monitoring and troubleshooting the Company’s IP/Broadband, Metro Ethernet Network, Gigabit, SDH, MPLS and Mobile Packet Networks through the operation of the respective Network Management Systems
Monitoring the performance of all the Network Elements to forecast potential issues and advising the specialist teams or customers to take the necessary actions;
Providing second-level assistance and operational technical support to other internal teams;
Ensuring that the services offered to the Company’s customers are of the highest quality from a technical point of view through the use of fault and performance monitoring of the networks;
Liaising with peer technicians or NOC of service providers and clients, and other sections within the company as required;
Understanding and taking ownership of the operational tasks assigned to the job holder, such tasks are followed to completion before escalating to the specialist team if necessary;
Maintenance of technical documentation of processes and procedures used throughout normal operations;
Development of knowledge and skills in network and system administration, particularly regarding the company's own architecture and platforms.
Good team player whilst also holding the ability to work independently
Be telephonically available to attend to incidents
Highly organized and great communication skills in English as well as great interpersonal skills.
Able to multitask and resolve issues promptly and accurately
Skill-sets and Requirements
Work experience in a similar environment / commitment to learn and gain knowledge on technologies such as Transport and Transmission systems, VoIP, IP security, ISP aggregation, SP services such as email, DNS and web services.
1-2 years’ experience as NOC Technician in an IT operational environment, running IT/Telecommunication services in a NOC on a 24x7 basis
Education & Experience
Technical qualifications such as an ICT Diploma or similar;
CCNA certification or better (Plus)
Four weeks paid birth-leave for all non-birthing parents;
Private Hospital Health Insurance,
A budget to spend on your own personal and/or professional development;
A budget dedicated to your children’s summer school costs;
Therapy sessions to support your needs in collaboration with Richmond Foundation;
4k in annual allowances (shift, Sundays and Public Holidays).