IT Support Specialist

  Central Malta  |  €35,000 - €40,000 Annually 

An International bank is currently on the lookout for an IT Support Specialist to join their team.

Duties include: 

  • Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.
  • Troubleshoot and resolve application issues reported by users through various channels including ticketing systems and direct communication.
  • Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.
  • Monitor application performance and proactively identify potential issues before they impact operations.
  • Document support processes, procedures, and resolutions to build a knowledge base for future reference.
  • Assist in the implementation and rollout of new applications and system updates.
  • Conduct training sessions for end-users to improve application knowledge and adoption.

Requirements

  • Minimum of 2-3 years of experience in IT support
  • Knowledge of banking applications such as Oracle Flexcube, Oracle Internet Banking, and SWIFT services is a plus
  • Fluency in both written and spoken English

Education and Experience

  • Bachelor's degree in Computer Science, Information Technology, or related field.

Benefits

  • Hybrid working enviornment

Job Reference: JN314


  • Category
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    Hybrid
  • Employer industry
    Banking
  • Languages
    English
  • Job Reference
    JN314
  • Date Published
    09/07/2024
  • Status
    Interviewing

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