IT Support Representative

Malta  |  €18,000 - €20,000 

Our client within the telecoms industry is looking for an IT Support Representative to work in their offices in Malta.  The successful candidate will offer first-line support to the company's clients and be their primary point of contact.

  • Tackle customer requests and maintain a high level of customer satisfaction.
  • Identify the customers’ needs and assist customers with their queries.
  • Handle and address complaints in a timely manner using the proper methods and tools.
  • Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
  • Escalate technical issues using the SOPs of the Company.
  • Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
  • Work in a proactive manner to identify issues that may arise before the customer reports such issues.

Shift roster: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night

Skill-sets and Requirements

  • Excellent verbal and written communication skills in English
  • Strong analytical, technical troubleshooting and problem-solving skills
  • Ability to multitask and organize workload.
  • Keep up to date with latest technologies
  • Experience working in IT will be considered an asset.
  • Open to shift work

Education & Experience

A Diploma in IT would be preferable

Benefits

  • Health insurance
  • Life insurance
  • Hybrid working
  • Gym allowance

Job Reference: QL288


  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Employer industry
    Telecommunications
  • Languages
    English
  • Job Reference
    QL288
  • Closing Date
    20/12/2022
  • Date Published
    29/09/2022
  • Status
    Interviewing

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