IT Support Officer

Malta

Our client, a reputable company based in Malta, is looking for an analytical, self-driven and highly organized individual to join their IT team. If you are motivated and are willing to work in a friendly environment, with lots of opportunities to grow, do not miss out this chance and apply now!

Responsibilities:

 

  • Providing internal 1st level support according to the staff's needs.
  • Reporting technical issues and the related solutions for future requirements.
  • Making sure that all duties are being carried out accordingly to the the procedures, guidelines and within agreed service levels stablished by the IT Department.
  • Providing assistance in troubleshooting, installing and maintaining IT systems, equipment and network devices in accordance with the current policies and procedures, as required.
  • Using JIRA service desk in order to manage service requests and incidents, escalating when necessary.
  • Maintaining and supporting the company's laptops, printers, desktops, desk phones, copiers, mobile devices and any other equipment in the IT's inventory.
  • Keeping documentation and inventories up to date.
  • Identifying potential system improvements and changes.
  • Providing training to internal users according to the teams' needs.
  • Executing any other duties as requested by the company.

Skill-sets and Requirements

  • 1+ years of experience in a similar role.
  • Knowledge of networking technologies and protocols.
  • Experience with Office 365 and Active Directory.
  • Knowledge of IP Telephony and video conferencing.
  • A problem-solving mentality.
  • The ability to work on own initiative, as well as to work as a team.
  • Good command of the English language, both written and spoken.
  • CompTIA A+ certification or equivalent is an asset.

Benefits

  • Competitive salary.
  • Friendly and international environment.
  • Possibilities to grow.

Job Reference: WH498


  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Industrial Goods & Services
  • Languages
    English
  • Job Reference
    WH498
  • Closing Date
    31/05/2022
  • Date Published
    08/04/2022
  • Status
    Interviewing

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