IT Support Officer (Software Applications)

Malta  |  €22,000 - €24,000 

Our client is recruiting for the position of IT Support Officer for Software Applications in Malta. The client is a reputable company within the healthcare industry and works with state-owned hospitals and health centres.

Responsibilities include:

  • Providing first and second-line software support to assist end-users with technical issues that come up.
  • Managing and administering incident records and escalating these incidents to the designated personnel according to the defined operational processes.
  • Developing end-user guide and documentation.
  • Assisting in configuring and implementing new systems. 

Skill-sets and Requirements

  • Have a minimum of 2 years of experience in providing IT or software support
  • Experience in IT Office automation tools would be an asset
  • Confident in using ticketing solutions and Server Operating Systems
  • Ability to work on an on-call basis and eager to learn new technologies
  • Have a valid license and own transportation
  • Possess a proficient knowledge in the English language
  • Have the ability to think logically, communicate effectively and possess excellent listening skills

Education & Experience

  • Holding a minimum level of an MQF Level 5 qualification in IT according to the Malta Qualification Framework
  • Certifications in IT will be considered a big asset

Job Reference: TP654

  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Information Technology
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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