IT Support Executive

  South of Malta  |  €25,000 - €30,000 Annually 

Our client, a leading transportation provider here in Malta, is recruiting for an IT Support to join their growing team, reporting to the Operations Manager.

Responsibilities:

  • Respond to and resolve technical issues reported through system alerts or by users via phone, email, or in person across all company offices.
  • Provide technical assistance on hardware, software, network, and other IT-related problems.
  • Diagnose, troubleshoot, and resolve technical issues.
  • Escalate complex problems to relevant teams when necessary.
  • Install, configure, and update software applications and operating systems.
  • Perform hardware upgrades, repairs, and maintenance as needed.
  • Offer guidance and training on new software or systems to enhance user proficiency.
  • Create, modify, and deactivate user accounts across various systems and applications.
  • Ensure user access rights align with organizational policies and security procedures.
  • Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Assist in enforcing security protocols, policies, and procedures.
  • Monitor system and business application performance.
  • Conduct routine maintenance tasks to ensure optimal functioning of IT systems and networks.
  • Collaborate with other IT teams and departments to address cross-functional technical issues.
  • Coordinate with external vendors for support when required.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Familiarity with ITIL or other IT service management frameworks is desirable.
  • Certifications like CompTIA A+, MCITP, or similar are considered an asset.
  • Preferably 1 year of experience in providing technical support in an enterprise environment.

Job Reference: IW685


  • Category
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    Shipping, Transport & Logistics
  • Job Reference
    IW685
  • Closing Date
    31/07/2024
  • Date Published
    28/06/2024
  • Status
    Evaluating CVs

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