IT Support Administrator

Our client is seeking to recruit an IT Support Administrator to join the company's ever-growing IT team across their international operations from their Malta offices.  Reporting to the IT Service Delivery Manager, your responsibilities will include:

• Responsible for answering users' calls, emails and tickets.
• Provide technical support and troubleshooting using the company guidelines and methodology.
• Accept, manage and update events, incidents and service requests to ensure Service Level Agreements are met, managing the Service Desk queue efficiently.
• Take ownership and responsibility of issues from start through to a successful resolution.
• Ensure the escalation of events, incidents and service requests, as well as service disruption to other teams or third-party contractors as and when necessary and facilitate any issues to the point of resolution.
• Assist in deployments and testing, providing meaningful feedback and physical intervention as and when necessary.

Skill-sets and Requirements

• Minimum 1 year experience working in a similar role with broad exposure to various troubleshooting scenarios.
• Experience or qualification in desktop PCs hardware troubleshooting.
• Experience or basic knowledge of Microsoft Windows both server and desktop.
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast paced environment.
• Must be willing to work on On-Call Rotation.

Education & Experience

A qualification in IT will be considered an asset.

Benefits

• Hybrid working
• Health and life insurance

Job Reference: GX768