IT Support Administrator

Malta  |  €20,000 - €25,000  

Our client is seeking to recruit an IT Support Administrator to join the company's ever-growing IT team across their international operations from their Malta offices.  Reporting to the IT Service Delivery Manager, your responsibilities will include:

  • Responsible for answering users' calls, emails and tickets.
  • Provide technical support and troubleshooting using the company guidelines and methodology.
  • Accept, manage and update events, incidents and service requests to ensure Service Level Agreements are met, managing the Service Desk queue efficiently.
  • Take ownership and responsibility of issues from start through to a successful resolution.
  • Ensure the escalation of events, incidents and service requests, as well as service disruption to other teams or third-party contractors as and when necessary and facilitate any issues to the point of resolution.
  • Assist in deployments and testing, providing meaningful feedback and physical intervention as and when necessary.

Skill-sets and Requirements

  • Minimum 1 year experience working in a similar role with broad exposure to various troubleshooting scenarios.
  • Experience or qualification in desktop PCs hardware troubleshooting.
  • Experience or basic knowledge of Microsoft Windows both server and desktop.
  • Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast paced environment.
  • Must be willing to work on On-Call Rotation.

Education & Experience

A qualification in IT will be considered an asset.


  • Hybrid working
  • Health and life insurance

Job Reference: GX768

  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Employer industry
    Financial Services
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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