Customer Operations & Onboarding Specialist (Technical Operations)


At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (jobsinmalta, konnekt, payrollmalta, salariesinmalta & talexio), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the world of work.

We are looking for an analytical and highly diligent Customer Operations and Onboarding Specialist to join our growing team at Talexio, where you will play a critical role as the first point of contact for new clients. Reporting directly to the Head of Operations, your duties will include:

  • Clearly communicating account setup requirements and expectations with clients
  • Managing new client onboardings and assisting new clients with implementation
  • Ensuring clients receive superior service and maintaining strong relationships through client meetings
  • Recording client implementation requirements and communicating internally where required
  • Guiding clients on Talexio's capabilities and best practices through detailed account walkthroughs and ensuring proper use of Talexio
  • Collaborating with the business development, finance, support and software engineering teams
  • Leveraging feedback for continuous improvement to the onboarding process
  • Providing training sessions and demos to clients as part of the onboarding and customer success process

Skill-sets and Requirements

  • Excellent communicator who’s able to earn our clients’ trust, and help establish our reputation as a brand that offers excellent customer support during all sales and after-sales procedures.
  • Superb organisational and time management skills
  • Excellent problem solving, analytical and critical thinking skills
  • Extreme attention to detail
  • Ability to work independently and manage multiple priorities
  • Aptitude for learning new technologies quickly
  • A native level of written and spoken English

Education & Experience

  • 3 years of experience in a customer support and operations/project management role
  • Past experience in a SaaS or technical environment will be considered an asset
  • Experience working with tools such as Jira, Zendesk and Trello is considered an asset

Job Reference: TI762

  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Information Technology
  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Job offer

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