Application Support Specialist

€26,000 - €28,000  |  Malta

Our client is currently offering a Technical Payments Analyst​ job in Malta to work on providing client support within the payment platform. You will be working ina team of flexible Application support professionals. 

Your responsibilities will be as follows:

  • Identify, manage and troubleshoot client requests through the ticketing system
  • Offer 1st line support and escalate and resolve cases promptly
  • Translate, update and maintain database records using SQL
  • Maintain and update client-specific configuration files
  • Proactively work on improving the procedures to enhance customer satisfaction

Experience & Education

  • Degree/Diploma in Information Technology or another related field
  • Experience of at least 2 years within an IT software support environment
  • Prior exposure to SQL on second line support and writing SQL queries
  • Prior experience with major payment methods such as PayPal, payment, and bank transfers would be advantageous

Desired Skills

  • Good analytical skills and an ability to work in a team
  • Great written and oral English language skills
  • Humble, meticulous and detail-oriented

Day Shift Schedule: Monday to Sunday with days off in between according to the roster - Swap shift is allowed

  8 am -   5 pm

  9 am -   6 pm

10 am -   7 pm

11 am -   8 pm

Night shift: This happens only once every 2 and half months: After 7 days of night shifts you get 8 days off and these can be combined with leave days for extended holidays.

8 pm  - 8 am


About the Company:

The Application Support Analyst job in Malta is within an international provider of payment solutions.

  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Information Technology
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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