Application Support Help Desk

Malta  |  €25,000 - €28,000 

A leader in the Aviation Industry is seeking to employ an Applications Support Help Desk to join their IT team. Selected candidate will be the first point of contact for customers seeking technical assistance over the phone or email and performs remote troubleshooting through diagnostic techniques and relevant questions.

  • First-line support to solve application issues.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • End to End support on solutions involving developments.
  • Helps and provides support to PM team in development projects (QA, testing, end users' trainings).
     

Skill-sets and Requirements

  • 1 – 3 years of proven experience as IT Technician or relevant position.
  • Excellent diagnostic and problem-solving skills.
  • Outstanding organizational and time-management skills.
  • In depth understanding of diverse computer systems and networks.
  • Service oriented personality with excellent verbal and written capabilities.
  • Knowledge in web-based platform projects is a must.
  • Knowledge in Priority ERP is an advantage.

Education & Experience

Qualification in an IT-Related subject would be considered an asset

Benefits

  • Health Insurance
  • Free Lunch Daily
  • Performance Bonus

Job Reference: YZ465


  • Primary job focus
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Aviation
  • Languages
    English
  • Job Reference
    YZ465
  • Closing Date
    31/05/2022
  • Date Published
    11/05/2022
  • Status
    Processing

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