Microsoft Dynamics CRM Techno-Functional Consultant

Malta  |  €30,000 - €55,000 

If you want to join a reputable market-leading firm, this might be the best opportunity for you. A client of ours is looking for a Microsoft Dynamics CRM Techno-Functional Consultant, who will be mostly involved in the business processes and solution design and will be hands-on configuring and customizing the implementation of Dynamics CE solutions working with both onshore and offshore development teams. Within this role, you will be mainly responsible to:

  • Organize, execute, manage, and document workshops, meetings, and requirements sessions with the client representatives, project stakeholders, business analysts, and consulting team
  • Interface effectively with other members of the consulting team to arrive at best in class solution
  • Deliver high-quality business and software solutions & services to clients ensuring the implementation of best practices
  • Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc
  • Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps
  • Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future-ready
  • Work on the creation of Dynamics 365 solutions and industry templates
  • Proactively communicate progress updates to relevant parties both formally and informally
  • In all activities, ensure timely completion of internal processes and mandatory training
  • Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery
  • Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors
  • Provide guidance and mentorship (technical/professional) to groom other team members

Skill-sets and Requirements

  • Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors
  • Minimum 6+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must
  • Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation
  • Working knowledge of the Power Platform (Power Apps, Automate, Power BI)
  • Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions
  • Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
  • Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.)
  • Proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution following an effective design approach
  • Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies
  • Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge
  • Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions
  • Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support
  • Knowledge of Azure DevOps & CI/CD is a plus
  • Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus

Education & Experience

  • A University graduate with a relevant degree within a computing or business discipline
  • Microsoft Dynamics CRM Certifications (2016, D365) are desirable


  • Competitive Salary
  • Room for Growth

Job Reference: KZ609

  • Primary job focus
    Technical Project Management
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Financial Services
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Job offer

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