IT Application Business Support Specialist

  Central Malta  |  starting from €35,000 Annually 

Our client is growing their IT department and they are looking for a IT Application Business Support Specialist to join their team here in Malta.

Your Responsibilities:

  • Analyze, investigate, and troubleshoot business process incidents, including technical and procedural issues.
  • Ensure timely resolution of all production incidents according to defined SLAs within the Business Support function.
  • Proactively establish application and process monitoring using tools to prevent production issues.
  • Take ownership of and coordinate production incidents involving Business, Technical, and third-party providers.
  • Allocate business requirements between support and development, addressing support tickets as needed.
  • Prioritize and escalate technical issues as required.
  • Develop and maintain documentation for business processes.
  • Contribute to projects, business analysis, development lifecycles, and hotfix testing.
  • Monitor production deployments to ensure stability.
  • Establish business continuity plans for critical systems.
  • Generate reports from business systems as needed.


Skill-sets and Requirements

  • At least 2 years of work experience in a Business/Application Support position.
  • Good knowledge on both SQL and Jira.
  • Familiarity with database reporting and Agile methodology.
  • Be comfortable to work with external clients.
  • Excellent analytical and time management skills.
  • Fluency in English, both written and verbal.

Education & Experience

Have an educational background in IT.


  • Health insurance
  • Study leave
  • Life insurance
  • Hybrid work model
  • Work life balance

Job Reference: FZ876

  • Primary job focus
    Technical Project Management
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
  • Employer industry
    Information Technology
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Evaluating CVs

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