Client Implementations Specialist

Malta  |  €30,000 - €40,000 

Our well established FinTech client is urgently recruiting a Client Implementations Specialist to bring their brand to the next level. In this role you will be the face of the client, interfacing regularly with various international clients and ensuring that their new software products are implemented to the highest standards. If you have a software focused background in Project Management, this is a great next step.

Candidates must already be resident in Malta

Responsibilities:

  •  Work with the established sales team to gather and translate client requirements in to technical and functional results
  • Be the 1st line of contact for questions related to integration and guidelines
  • Ensure concise documentation is maintained
  • Help the clients through the entire onboarding process such as account setup, configuration, and more
  • Use your IT savvy skills to have a deep understanding of technical solutions and requirements
  • Participate in demonstrations for new and existing clients
  • Schedule testing and certification procedures as needed
  • Properly balance business needs with clients interests
  • Ensure thorough and prompt follow ups with clients is performed during critical stages
  • Keep efficiency front and center

Skill-sets and Requirements

  • 2+ years in project management
  • Experience and Knowledge of API (XML, REST, SOAP) , as you will be tasked with communicating complex software concepts between clients and stakeholders
  • Experience within FinTech or payments, basic knowledge of File Transfer protocols would be considered an asset
  • Friendly, client-facing, and positive attitude
  • Ability to work independently while managing multiple projects
  • Excellent speaking and written English skills
  • Great over-the-phone skills

Education & Experience

A degree/diploma in Software related specialties would be considered an asset

Benefits

  • Hybrid / Flexible working schedule
  • Annual wellness stipend for sports equipment or gym memberships
  • Free-flowing, healthy snacks at our Malta office location
  • Professional training and development opportunities
  • Paid maternity and paternity leave
  • Full health insurance coverage

Job Reference: AK305


  • Primary job focus
    Technical Project Management
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Information Technology
  • Languages
    English
  • Job Reference
    AK305
  • Closing Date
    28/02/2023
  • Date Published
    14/12/2022
  • Status
    On Hold

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